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‎01-19-2021 11:07 AM

HP Recommended
Product: HP ENVY Phoenix Desktop - 850-065se CTO
Operating System: Microsoft Windows 10 (64-bit)

I have been having issues lately with extremely long boot up times (2.5 minutes), as well as error message in device manager of IMEI. All drivers and windows are current.

 

In device manager the Intel(R) Management Engine Interface  device status : This device cannot start. (Code 10), STATUS_DEVICE_POWER_FAILURE
This current driver is dated 4/3/18, ver 11.7.0.1057

PCI\VEN_8086&DEV_8D3A&SUBSYS_2B3A103C&REV_05\3&11583659&0&B0

 

I tried uninstalling, rebooting and reinstalling but same issue.

 

Appreciate a solution to this issue.

Many thanks.

 

 

 

 

 

HP ENVY Phoenix Desktop - 850-065se CTO

Windows 10 Pro 64 bit

System SKU M0K57AV#ABA

Intel I7-5930K CPU @3.50GHz, 3501 Mhz, 4 Cores, 8 Logical processors

BIOS AMI A0.05, 09/30/2016

SMBIOS ver 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Hewlett-Packard

BaseBoard Product 2B3A

BaseBoard Version 1.04

NVidia GeForce GTX980

32 GB RAM

1 GB WD SSD

1 person had the same question
3 REPLIES 3

‎01-19-2021 01:37 PM

HP Recommended

@jr800 

 

When did you upgrade your machine to Windows 10 ? Windows updates or HPSA should install new driver for you.  Now, please try

 

(a) Download the following file and save on your computer

            https://downloadcenter.intel.com/downloads/eula/28215/Intel-Management-Engine-Consumer-Driver-for-Wi...

 (b) Unzip file and install

 

Regards.

BH
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‎01-22-2021 10:57 AM - edited ‎01-22-2021 11:01 AM

HP Recommended

Hi, thanks for your reply, but

Unzipped and tried to install, but received an error message(The setup program ended prematurely because of the following error. This platform is not supported. Click here to open log file location) and was unable to install. So problem is still unsolved at the moment. I upgraded to Win10 maybe over 1-2 years ago.....Any suggestions?

Thanks

 
 

 

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‎02-20-2021 05:55 PM

HP Recommended

there are currently no power options available

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