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‎03-18-2021 11:00 AM

HP Recommended
Product: HP ENVY Phoenix Desktop - 860-180st CTO
Operating System: Microsoft Windows 10 (64-bit)

Computer does not recognize disc in optical drive.  I cannot find a replacement drive.

3 REPLIES 3

‎03-18-2021 12:55 PM

HP Recommended

@triviaace , welcome to the Community.

 

Here are the components in your computer on HP PartSurfer: https://partsurfer.hp.com/Search.aspx?searchText=N3G98AV

 

If you look at the second section titled "Drive" there is a list of DVD drives.  Some of them can be order directly from HP by selecting the box next to "Add to Cart".  The others you can use the part # to search for them online.  Your best option will most likely be ebay.

 

Another option would be an external USB DVD/CD drive.  I have used one for years.  I use it to install some games.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-21-2021 10:25 AM

HP Recommended

The drive in my computer is a blu ray writable 12.7 with an odd footprint.  I tried to attach a photo of it but was unable to do so.

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‎03-25-2021 10:55 AM

HP Recommended

triviaace_0-1616691318364.jpeg

 

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