Is my HP Envy a brick, or can it be recovered?

[DavidGtoo]

Can I save my computer?  It is an HP Envy Desktop Te01-1254, wondering if there is any sort of recovery disk available to bring it back to life or if it is now a brick.  Most of my data is backed up, so that is not the issue.  

Few days ago, all of a sudden computer crashed on me, with no problems last few years since purchased, and with Harddrive, per HDsentinel in excellent condition.  I used my old recovery disk, got the computer to operate again, updated to windows 11 with latest updates. 

Everything was good after a full day of reinstalling software, etc.  Today, everything working perfectly and then it crashed on me again.  This time the media created would not work, it would simply continually recycle on me.  FInally out of desperation, I tried restarting from scratch, even deleted the partitions, hoping to change the size. 

Nothing has helped.  I'm wondering if this is now a lost cause of if I should at least purchase something, if available from HP, to recover the original drive, which I believe came with Windows 10.  Or just take it to Best buy for recycling.  I loved the Smart drive on this computer, and have no idea what happened.  I had bitdefender on the computer, backed up by malwarebytes premium, so doubt a virus got through. 

Any suggestions?  Thanks

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is: 319K2AA#ABA

[DavidGtoo]

Thanks much  I will try and see what happens.

[Paul_Tikkanen]

You're very welcome.

[DavidGtoo]

Thanks for the info.  Did not even know this media from HP was available to create.   So I created the the HP recovery disk on a free laptop, put the recovery disk in my HP and booted from the usb, it booted up, I then answered the questions and the disk started wiping and recreating the Partition, and then started updating...all fine. 

It then got to the software part, and somewhere along the line software failed at about 75%.  I repeated and failed at the same spot.  When I tried to boot up it told me failure.  So I took a windows creation disk, booted up from that and it allowed me to boot into the windows apparently installed by the HP disk.  

I  have now downloaded the HP support software and one thing it had to do is update my bios.  Which got me thinking that when I recently updated to the new, massive windows update, perhaps the bios couldn't handle it.  Meanwhile, all of the HP tests, system, etc come back passed.

Two crashes in three days, perhaps it was the bios.  Don't know what else it was, so I will ensure the drivers are updated regulary through the HP software for now on.  Thanks again.  I was literally about to trash the computer and go buy a new one for about 1200 bucks, but I will stick with this one for now.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

I'm glad you got Windows to work again and saved yourself the expense of buying a new PC.