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ImDinesh
Level 1
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Message 1 of 4
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Is my hard drive causing this problem

HP Recommended
HP Notebook [Private information removed]
Microsoft Windows 10 (64-bit)

IMG_20200903_082359.jpg

 this is the screenshot of dard drive test.

Actually I have one M.2 SSD along with HDD which came preinstalled when I bought the notebook 2 years back.

I went through hours and even days approaching this with HP Cloud recovery tool but my system has become the slowest on earth

I am trying to recover my my OS(Window 10 64 bit)

In this test I ran both the hard drives for test but test stopped saying that 

Hard Drive Smart Check: Passed

Hard Drive Short DST Check:. Failed

 

Failure I'd: UAPXG-99KA7P-XD7W3G-60UF03

PRODUCT ID: 5CP46PA#ACJ

 

Is this error for M.2SSD or is it for the other one HDD 1Tb that came with laptop.

 

Do I have to replace my HDD? If so please guide me because my notebook is out of warranty.

Also Can I only have M.2 SSD with bigger size (currently installed with 250GB samsung 970EVO plus)

or I have to install the traditional one.

How do I process the installation sir.

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 4
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HP Recommended

Hi:

 

According to the report, the 2.5" drive has failed or is failing.

 

Remove the hard drive for now, and use the cloud recovery tool on the SSD you installed.

 

Below is the link to the service manual.

 

https://content.abt.com/documents/90195/15DA0046NR_manual.pdf

 

If you want to replace the 2.5" hard drive, you may want to replace it with a 2.5" SSD for best performance and cooler running.

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ImDinesh
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Message 3 of 4
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HP Recommended

Could you please suggest some of the models for purchasing 2.5" SSD that could support my motherboard

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Paul_Tikkanen
Level 21
Level 21
132,317 122,494 20,139 30,881
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HP Recommended

I don't know what size you are looking for, but this 500 GB SSD is a good choice.

 

https://www.amazon.in/500GB-2-5-inch-Internal-Solid-WDS500G2B0A-dp-B073SBZ8YH/dp/B073SBZ8YH/ref=dp_o...

 

 

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