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Message 1 of 2
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Issue getting help

HP Recommended
Microsoft Windows 10 (64-bit)

Recently my hard drive broke for my computer and i tried to get it fixed via the help thing on the hp support site. However, for an unknown reason my particular computer wont show up. here is its information on the system information page to hopefully get the help i need to get it fixed.


Model: HP Laptop 15-bs2xx

System ID: 84D4

Product ID: 4nd16UA#ABA

Serial Number:[Personal Information Removed]


if more information id required please reply so i can get the help required

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Message 2 of 2
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HP Recommended


There is nothing WE can do to repair a broken hard drive.  You would need to replace it.


If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link:

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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