• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-22-2024 03:24 PM

HP Recommended
Product: HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek1000 (742J1AV)
Operating System: Microsoft Windows 11

Hello there, I hope you are doing well.
I have a problem with Windows Hello, I can't remove the fingerprint and PIN, if I try to fix it, I see a message (currently unavailable try again later).
everything is updated, the device is still under warranty.
Did anyone face this issue?
Does anyone know the solution?

3 REPLIES 3

‎10-23-2024 05:28 PM

HP Recommended

Greetings @Faisal_91 

 

Welcome to the HP Forum.

 

Why do you want to remove the fingerprint and PIN?

 

I use a PIN and can disable this option (go back to a password) in Settings>Accounts>Sign-in options.

 

Regards

Was this reply helpful? Yes No

‎10-26-2024 09:42 AM

HP Recommended

because they stopped working any more.

Was this reply helpful? Yes No

‎10-26-2024 09:50 AM - edited ‎10-26-2024 10:38 AM

HP Recommended

Greetings @Faisal_91 

 

You should be able to sign in to Windows using a password if Windows Hello is not working.

 

You should be able to go back to a password using: Settings>Accounts>Sign in options.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.