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‎12-06-2020 10:33 AM

HP Recommended
Product: OMEN by HP Desktop PC - 870-245qe
Operating System: Microsoft Windows 10 (64-bit)

I am getting this message after the recovery finishes. 

 

 

Component: WIN 10 PIN Diagnostic Tools ReD - CPS

             Timing: FactoryUpdate

             Error:  Incorrect brand name

             Next Step: Please check Model Name or Feature Byte

 

I disabled Secure Boot and it still happens. I also created a new USB Recovery and replaced the Hard Drive.  Same error.

I was hoping to talk to a live HP tech but the Virtual Assistant will not let me. Very frustrating!!

1 person had the same question
1 REPLY 1

‎12-06-2020 02:39 PM

HP Recommended

Hi,

 

I can only guess you have a problem created by a BIOS feature byte mismatch or a product synchronization issue. The HP Cloud recovery image does not match the info contained in your BIOS. 

 

I would try a clean W10 install by creating W10 USB installation media on a different PC at this site (Link). Use this media to install W10 on this PC.

 

Do a custom install.

Delete existing partitions.

Select I don't have a product key.

 

Regards

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