Issue with desktop

apriklhess13 · ‎10-11-2020

So I was on my computer when the electricity went out and now when I tried turning it back on it said "error reading disc" and will not reboot at all. I can't even get it to boot up in safe mode. I've done everything I know to do, I don't have a recovery disc, nor do I know how. I'm not very computer savvy. Could someone please help me or give me some advice that doesn't sound like a foreign language to me. Thank you in advance

wb2001 · ‎10-11-2020

@apriklhess13

Please mention the exact model number, original OS, and current OS.

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Prométhée · ‎10-12-2020

Hello
the hard drive may have failed

you confirm that it is indeed this model?

HP Pavilion 590-p0033w Desktop PC Product Specifications

try to follow the directions here in order to test the hard drive:

HP PCs - Testing for Hardware Failures | HP® Customer Support

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