Issue with desktop

apriklhess13 · ‎10-11-2020

So I was on my computer when the electricity went out and now when I tried turning it back on it said "error reading disc" and will not reboot at all. I can't even get it to boot up in safe mode. I've done everything I know to do, I don't have a recovery disc, nor do I know how. I'm not very computer savvy. Could someone please help me or give me some advice that doesn't sound like a foreign language to me. Thank you in advance

wb2001 · ‎10-11-2020

@apriklhess13

Please mention the exact model number, original OS, and current OS.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

Prométhée · ‎10-12-2020

Hello
the hard drive may have failed

you confirm that it is indeed this model?

HP Pavilion 590-p0033w Desktop PC Product Specifications

try to follow the directions here in order to test the hard drive:

HP PCs - Testing for Hardware Failures | HP® Customer Support

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Create an account on the HP Community to personalize your profile and ask a question