I've been trying to Factory reset my old computer for my sister. This isn't the first time I have factory reset something, except last time it went correctly. This time it keeps showing three different scenes. 1st- the HP Loading Screen. 2nd- The HP Welcome Screen, and 3rd- the updating windows- 64% screen. It will be on the HP loading screen for like half a minute. Then the welcome screen for 10 seconds then flicker to the update screen. Then repeat. Have I done something incredibly wrong, and is there a fix?
I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.
Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.
In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.
If not, you have to follow these steps: 1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over. 2) Eventually, you will see an HP Startup Menu 3) press the Function key for testing the hard drive (usually F2) and let it run.
If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.
***If my post helped, click the thumbs-up symbol to say thanks***
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".