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HP Recommended
HP Pavilion Gaming Desktop TG01-0005nj Bundle PC 8KM63EA
Microsoft Windows 11

The Windows key in my keyboard periodically stops working, the issue is usually fixed upon restart but re-appears after a few hours, usually as/after I play a game on full-screen (happens with a lot of games, not just one), the issue persists with multiple keyboards, including the windows on-screen keyboard, the HP PC Hardware Diagnostic tool gives "error code" of "GU056W-000BRQ-9XPKGK-G1NE13", I have several questions on the matter:

1. Does this seem like a symptom of malware or over-using my PC?
2. If not, what could be causing this? And how can I fix this?

1 REPLY 1
HP Recommended

Hi @Yotythepro,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Pavilion Gaming Desktop TG01-0005nj Bundle PC Issues regarding the Windows key. Not to worry I will help you to get a resolution to resolve the issue. 

 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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