Issues with my HP Envy Laptop

[Jood1]

I had to reinstall windows because I couldn't figure out what the problem was.

1. I run sfc scan and its still not able to fix some files. 

2. Hp says my Bios needs to be updated but its not updating.

3. When I try to install windows office it has popup after popup while downloading saying not compatible.

What is causing all these problems after a clean Windows install?

Now I need to get my files back but not sure how to do that. One of the USB drives has backups that are backup.swm.

I also have a RMSaveLog zip file. I was able to find some of my files but none of my excel files were found. 

How would I get some of my files back on these USB drives?

Why would I see some files but no Excel files? 

Thanks!!!

[Nal_NR]

Hi @Jood1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Excellent description and a great diagnosis. It is greatly appreciated.           

Kindly recheck and see if you have performed all the steps mentioned below. 

It sounds like you are encountering multiple issues after reinstalling Windows on your HP Envy laptop. Let's address each issue step-by-step to help you resolve them.

1. Running SFC Scan and Fixing Corrupted Files

If the SFC scan is unable to fix some files, try the following:

Run DISM Command:

• Open Command Prompt as Administrator.
• 

Check the CBS Log:

• If SFC still cannot fix the files, check the CBS log for more details.
• The log is located at C:\Windows\Logs\CBS\CBS.log.

2. BIOS Update

If the BIOS update is not working, try the following:

Download the BIOS Update Manually:

• Go to the HP Support website and search for your laptop model.
• Download the latest BIOS update.

Update BIOS via USB:

• Create a bootable USB drive with the BIOS update file.
• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing Esc or F10 during startup).
• Follow the instructions to update the BIOS from the USB drive.

Please find the remaining steps in the next post. '

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Jood1,

3. Compatibility Issues with Windows Office

If you are encountering compatibility issues while installing Microsoft Office, ensure the following:

Download the Correct Version:

• Make sure you are downloading the version of Office compatible with your version of Windows (e.g., 32-bit or 64-bit).

Run Windows Update:

• Ensure your Windows is fully updated.
• Go to Settings > Update & Security > Windows Update and install all available updates.

4. Recovering Files from Backup

To recover your files from the backup on your USB drive with backup.swm files:

Combine SWM Files:

• If your backup is split into multiple .swm files, you need to combine them.

Extract Files from WIM:

• Use a tool like 7-Zip to open the WIM file and extract your files.

5. RMSaveLog Zip File

The RMSaveLog file might contain logs and data that can help identify what happened. However, it might not directly contain your files. To investigate:

1. Extract the ZIP file:
   • Use a tool like 7-Zip or WinRAR to extract the contents of the RMSaveLog ZIP file.
2. Review Logs:
   • Look for any logs or data that might indicate where your files could be located.

To resolve your issues:

1. Fix corrupted system files using the DISM and SFC tools.
2. Update BIOS manually from the HP Support website.
3. Ensure compatibility of Microsoft Office and update Windows.
4. Recover files from SWM backups by combining and extracting them.
5. Investigate RMSaveLog for additional information.

If this does not help, I recommend you contact phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Jood1]

Not sure what to do with the CBS log. Its showing a lot of - cannot repair .inf files and many more. Why would this happen on a clean install of windows? That was the whole point of the clean install.

[Nal_NR]

Hi @Jood1 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!