Just updated, now can't login

[Khyran]

Just did recommended update, now stuck on login screen as logins don't work. That test code to reenable is 6 characters & logins were 4. How do I recover login when stuck using cell phone can barely type on?

[Irfan_06]

Hi @Khyran,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with logging into your PC/Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Is there a way you can arrange another device to reset the password?

Take care and have a great day ahead!

Irwin6

HP Support

[Khyran]

Well, thanks for finally replying, but thankfully I was able to get Perplexity AI on my phone to talk me through a way to reset the system.

I'm still rather upset at the update: that sudden shift to six digits was a problem that came out of nowhere! I've fixed that once I got back in my system. What was with that, anyway? Sure, the short password seemed like a bad idea for security in a world of high-level hackers, but four-digit codes was all I was given the option for when I bought this less than a year ago, so the sudden shift seems like a poorly planned maneuver. You guys are HP, you've been in this business longer than just about anybody! I dunno who set up the scenario that left me high & dry, but if this wasn't just something set up by the Walmart end of the chain, hope your company has been setting a few heads into a roll. This was highly unnecessary -- especially for those not even up to my less-than-skilled level of competency, and there are way too many of those!

[Irfan_06]

Hi @Khyran,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any  assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support