• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Z440 Base Model Workstation
Microsoft Windows 10 (64-bit)

Hello, The original topic on KMODE EXCEPTION NOT HANDLED is closed in 2020.

Well, in 2022 it started again! I cannot boot to windows 10 anymore. Looks like windows update has downloaded some "KILL SWITCH" that does not allow to boot Windows anymore. Z440 goes into BSOD before switching to graphical mode, so before the login screen, on the black screen with white spinning dots. The dots suddenly stop spinning and voila, BSOD.

It was difficult, but i have managed to update BIOS on my Z440 to the latest M60_0259.bin version that came out in 2022. This did NOT help.

Even when i try to boot from Windows installation DVD, i cannot, it crashes into the same KMODE EXCEPTION NOT HANDLED, so i cannot event reinstall windows from scratch!!!

I have tried to run BIOS-based diagnostic tools (CPU, RAM, motherboard), and they all terminated without errors.

It looks like coordinated efforts of this company and microsoft to kill old computers, so they could never work again.

I have NEVER saw BSODs during the windows 10 installation. HP has killed my computer, so i cannot even start FRESH windows install because of this BSOD. It crashes before switching to GUI, so, no luck to do the "windows repair" neither, it crashes before any possible windows-related boot.

ONLY Linux boots normally. 

3 REPLIES 3
HP Recommended

Hello @FRENCHFROG2 

 

Did you run all HP Diagnostic Tests ?

Most software problems are caused by technical errors.

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655723949157.png

HP Recommended

Hello,

Not all, i have run 3 main tests: CPU, RAM and motherboard tests, and they were fine (no errors).

I have also run MS RAM test, which was fine also.

Today I have tried to install Windows 11 (manual UEFI mode, without TPM/CPU requirements), and it installed perfectly. The drivers for windows 10 worked well, so now i have a working system (for now). 

Before, i was not able event to clean install Windows 10 (2020 and 2021 versions) from DVD. Only old 2019 versions showed me the GUI installation screen.

Or now even better, i can  run Windows 11, it is better than nothing.

Thanks anyway.

HP Recommended

Hello @FRENCHFROG2 

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.