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‎09-24-2018 05:08 AM

HP Recommended
Product: HP ENVY Curved All-in-One PC 34-b0xx
Operating System: Microsoft Windows 10 (64-bit)

Do I have to keep the original boxes just in case I need to send my PC back to HP or will they send something with the courier. I am only asking because the box it came in is rather large and trying to find somewhere to keep it is difficult.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-24-2018 05:48 AM - edited ‎09-24-2018 01:51 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

HP has always shipped an empty container to my residence to be used when shipping the device to HP for factory service.

 

HP's policy in your locale may be different or this policy may have changed.

 

I have not had to ship a PC to HP USA in about three years.

 

The shipper should be able to provide proper packaging (for a fee) if HP no longer does this.

 

Regards

View solution in original post

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1 REPLY 1

‎09-24-2018 05:48 AM - edited ‎09-24-2018 01:51 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

HP has always shipped an empty container to my residence to be used when shipping the device to HP for factory service.

 

HP's policy in your locale may be different or this policy may have changed.

 

I have not had to ship a PC to HP USA in about three years.

 

The shipper should be able to provide proper packaging (for a fee) if HP no longer does this.

 

Regards

Was this reply helpful? Yes No
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