Keyboard and Mouse do not work when installing Windows 7

[L-Atl]

I have purchased the Desktop Unit with Free DOS in order to install Windows 7 (HP 260 G2 Desktop Mini PC). I also got a booteable USB with OS installer ready and handy. The keyboard and Mouse connected to USB 2.0, perfectly WORKING during the startup BIOS booting. Once I have selected to boot from USB., the Windows installer starts OK. Then, when installation screen appears, the keyboard and mouse are automatically disabled. I have changed all USB, I have selected legacy USB, unselected legacy USB, tried every possible solution in almost every forum.This unit does not have a keyboard PS2 to use, all is USB, so... I do need help!!!!  

[mdklassen]

From: https://support.hp.com/us-en/drivers/selfservice/hp-260-g2-desktop-mini-pc/10049306#

Software-Restore CD

Cloud Recovery Client

1.0.10 Rev.1
3.4 MB
Oct 31, 2017

For free, from a working computer, you can download the original software for your model of computer.

Then, install Windows 7 from this download.

-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

[L-Atl]

It didn't work. This issue is driving me crazy. I also tried installing Windows 10-64 bit downloaded from the link. The outcome this time is black screen no loading and Error. Please somebody help me to create bootable usb install an OS (windows 7 or 10, at this point I dont care Im tired of losing time) in this model.OS loading error with bootable USB from HP Support

[niral0001]

[edit]

Follow this instructions to add the USB 3.0 driver to your windows 7 image and then try installing Windows again.