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‎07-11-2020 12:06 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Can’t get any keyboard or mouse to work on brand new desktop! Worked for awhile then new updates were installed and now I can’t use it!!

1 REPLY 1

‎07-14-2020 08:25 AM

HP Recommended

@gkjohansen

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

While you respond to that, let's try these steps: 

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By the end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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