Keyboard and mouse problems

[Jess396]

Hiya,

My keyboard and mouse pad has completely stopped working out of the blue. The mouse no longer appears on the screen, and no elements of the keyboard work. I've ran a device diagnostic and it came up saying that there was a driver error and it carried out a fix. I reset my laptop as it advised but it didn't make a difference. I then did a components test and both failed and I'm not sure what to do now.

I desperately need a fix option as I use it for university and have an assignment due. 

Thanks for advance 

[Raj_05]

Hi @Jess396,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've already taken some initial steps to troubleshoot the issue. Since the device diagnostic pointed to a driver error and attempted a fix without success, and the components test failed, you may need to take additional steps to resolve the problem. Here are some suggestions.

1. Update Drivers:

   • Go to the HP official website for your laptop model.
   • Find the drivers section and download the latest drivers for your keyboard and touchpad.
   • Install the updated drivers and restart your laptop.

2. Check for Windows Updates:

   • Ensure that your Windows operating system is up to date. Sometimes, Windows updates include fixes for various hardware issues.

3. Device Manager:

   • Open the Device Manager on your laptop.
   • Locate the keyboard and touchpad devices.
   • Right-click on each and choose "Update driver."

4. System Restore:

   • If the issue started recently, you can try using System Restore to revert your system to a point before the problem occurred.
   • Search for "System Restore" in the Windows search bar, and follow the on-screen instructions to restore your system to a previous state.

5. BIOS/UEFI Update:

   • Check if there's a BIOS/UEFI update available for your laptop on the HP website. Sometimes, firmware updates can resolve hardware-related issues.

6. External Keyboard and Mouse:

   • If possible, try connecting an external USB keyboard and mouse to see if they work. This can help determine if the issue is specific to the built-in keyboard and touchpad.

7. Perform a System File Check (SFC):

   • Open a Command Prompt as an administrator.
   • Type sfc /scannow and press Enter. This will scan and attempt to repair corrupted system files.

8. Check for Malware:

   • Perform a full system scan with a reliable antivirus or antimalware program to ensure that malware is not causing the issue.

Remember to back up important data before making significant changes to your system.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support