Keyboard driver updated through windows updates,now windows wont wake from from sleep

[LiBassi]

after windows recovery, non of my 3 keyboards work .  Wired or wireless 

[Garp_senchau]

@LiBassi, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[LiBassi]

Thanks Garp

I would love to send the product number, however there is no identification on the keyboard anywhere. It is the one that came with the AIO I purchased about 4 years ago. I believe it is simply called AOI 23 inch.

The mouse works fine ( same bundle), but not the keyboard - no typing appears on the screen. Fortunately the PC has touchscreen so I can make entries when the mouse can’t. 
Thanks

M

[Garp_senchau]

Hi @LiBassi,

Thank you for your response.

If your keyboard stopped working after a Windows update and now your computer won't wake from sleep, here are some steps you can take to troubleshoot and hopefully resolve the issue:

Restart the Computer:

• Sometimes a simple restart can resolve hardware recognition issues.

Reconnect the Keyboard:

• For wired keyboards, unplug from the USB port and then re-plug it.
• For wireless keyboards, make sure the batteries are charged. Re-sync the keyboard by reconnecting its USB receiver and following the resynchronization process as mentioned in the setup instructions.

Re-enable Keyboard Wake Settings:

• Go to the Device Manager.
• Under the Keyboards section, select your keyboard and go to Properties.
• Under the Power Management tab, check Allow this device to wake the computer.
• Save and apply changes.

Update Drivers:

• Go to the HP Support website or use HP Support Assistant to check for any new drivers. Sometimes, the build-in Windows drivers might not be fully compatible.

Windows Power Troubleshooter:

• Use the Windows Power troubleshooter to identify issues. Search for Troubleshoot in Windows, go to the Power troubleshooter section, and follow the on-screen instructions.

Check BIOS/UEFI Settings:

• Sometimes, BIOS/UEFI settings may prevent correct wake-up functions.
• Reboot the computer, enter BIOS/UEFI settings (commonly by pressing F2, Del, or Esc during startup), and check settings related to USB wake-up support.

Roll Back Drivers:

• In Device Manager, right-click on your keyboard under Keyboards and choose Properties.
• If available, select Roll Back Driver under the Driver tab to revert to a previous version.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,