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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Desktop Operating Systems and Recovery
- Keyboard error

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04-28-2019 12:52 PM
Thank you for posting your query on HP Community,
Have you tried to connect an alternate USB keyboard and check if that works.
Are other devices on the computer working?
While you respond to this post, let's try these steps here:
Perform a Hard reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
1. If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
2. With the power off, disconnect the power cord from the back of the computer.
3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
4. Reconnect the power cord and turn on the power.
Try an alternate USB keyboard and mouse and check if that work.
Let me know the outcome for further assistance!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Jeet_Singh
I am an HP Employee