Keyboard error

[Superkev]

I have an all in one HP. Came with Win 10 but installed Win 11 as an update. Keyboard keeps defaulting to assume alt gr is pressed whenever I press a key, thus cannot type. This is the same on another keyboard in all usb ports. Have reset and changed language multiple times. I eventually  a factory reset and even completely reset the Bios,  but  the problem still exists. Even on screen keyboard does the same (this is how I realised what was happening with the Alt Gr command as can see it highlighted).

Computer only 2 years old and currently unusable.

would love a solution

[Irfan_06]

Hi @Superkev,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your keyboard.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support