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- Kmode exception not handled error

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04-28-2021 05:55 PM - edited 04-28-2021 05:56 PM
We were trying to update our desktop to windows 10. We tried the method were it saves your files and started getting the kmode exception error, at first it was giving us different error codes which we fixed, but it still wouldn't install. We finally decided to do a clean install thinking it would solve the problem but it did not. Eventually on one the tries it stayed on long enough to install windows 10 but now it just gives the kmode exception error with no code after. it goes bsod and eventually reboots. I have updated the drivers through both device manager and through windows updates. I ran a test on RAM and it passed. I tried disabling windows defender they credit because i read an article that might be the issue, followed the directions to the T but it didn't work either. I was hoping I could **bleep** but haven't been able to get a good phone number. That is pretty much where I am at Any help would be greatly appreciated.
05-01-2021 01:28 PM
You have a quite-old (in computer-years) HP computer.
Does it still have the original disk-drive? (If my automobile's were 10 years old, I would replace them. If my disk-drive was equally-old, I would have already replaced it.)
All the software and updates for your model,
at: HP Pavilion Elite HPE-577c Desktop PC Software and Driver Downloads | HP® Customer Support
seem to date from 2012. Old!
One of the available downloads is the HP Diagnostics: [this] package contains the HP Vision Hardware Diagnostics bootable CD image
On another computer, download this file, and create a bootable CD.
Boot your computer from it, and run the test, to ensure that your computer's hardware is in good working condition, before you try to install Windows 10 (released in 2015).
Finally, although I do not recommend that you update the BIOS, because a "failed" update can make the motherboard unusable, maybe, you should. There is a BIOS-update on the above web-site.