Lagging Desktop Help!!

[TuffBe58]

Just got this computer from someone and i know that they did not have very much on this computer to begin with, they barely used it. They did a reset on it but it is so slow. There is no windows 11 on this because I can not seem to figure out how or why i cant down load it. I am familiar with computers, but I always had my brother for help and now im on my own. Please tell me this computer only needs a good update! It cant be my internet because I have the highest speed available 

[Prométhée · Accepted solution]

hi

there is no windows 11 maybe because it is not compatible
and that has nothing to do with your problem?

Start by doing hardware tests

HP PCs - Testing for Hardware Failures | HP® Customer Support

it s this one ?

 20-c434 Product Specifications

Memory

4 GB DDR4-2133 SDRAM (1 x 4 GB)

1 TB HDD storage

AMD Dual-Core A4-9125 APU (2.3 GHz base frequency, up to 2.6 GHz burst frequency, 1 MB cache)

[TuffBe58]

I know that it is not lagging due to not having windows 11, I guess I was more less asking on how to get it.

That is the computer I do have, yes. 

I did run a test but it still says there is nothing. 

I dont understand it. Even the lady who had it before had nothing really on it and I still have nothing on it because of it being so slow. 

I'm trying to get a job from home, reason why I purchased this. 

[TuffBe58]

Device name DESKTOP-LO6L7HI
Processor AMD A4-9125 RADEON R3, 4 COMPUTE CORES 2C+2G 2.30 GHz
Installed RAM 4.00 GB (3.87 GB usable)
Device ID 0E3EA0C2-671B-43DB-9FFD-7D70026D6DE1
Product ID 00325-81738-69322-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[Prométhée]

this computer is slow because it only has 4 gb of memory
a big and slow HDD
the processor, is not extra, and cannot be replaced
now hard to tell you to give it back..
It's an all-in-one computer, it's fragile, it's up to you
you should at least try to install more memory

https://support.hp.com/us-en/product/hp-20-c400-all-in-one-desktop-pc-series-prost195/19390998/docum...

Memory

4 GB DDR4-2133 SDRAM (1 x 4 GB)

• Single channel memory architecture
• One DDR4 SODIMM (260-pin) socket
• Supports the following:
  • PC4-17000 (DDR4-2133)
  • PC4-19200 (DDR4-2400)
• Supports 2 GB, 4 GB, and 8 GB DDR4 SODIMMs
• Supports up to 4 GB on 32-bit systems

  note:

  32-bit systems cannot address a full 4.0 GB of memory.

• Supports up to 8 GB on 64-bit systems

 HP 20-c400 All-in-One Desktop PC Series - Part Locator

I can only advise you to go see a professional, you risk breaking it

Has windows 10 been reinstalled?

[TuffBe58]

Yes about windows 10. 

That is what the computer wants me to do is download more space. 

I know how to follow steps, I just have issues with figuring out how or where to go and trusting websites. But I think the hpsmart app is walking me through a lot. 

Thank you for your help

[Prométhée]

That is what the computer wants me to do is download more space.

what do you mean ?
What is the exact message you have and when?
you say there is nothing on it?
You have a 1TB HDD, so should have room
I'm talking about ram memory, it's different