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- Lagging Desktop Help!!

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07-16-2022 12:05 AM
Just got this computer from someone and i know that they did not have very much on this computer to begin with, they barely used it. They did a reset on it but it is so slow. There is no windows 11 on this because I can not seem to figure out how or why i cant down load it. I am familiar with computers, but I always had my brother for help and now im on my own. Please tell me this computer only needs a good update! It cant be my internet because I have the highest speed available
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07-16-2022 01:51 AM
hi
there is no windows 11 maybe because it is not compatible
and that has nothing to do with your problem?
Start by doing hardware tests
HP PCs - Testing for Hardware Failures | HP® Customer Support
it s this one ?
20-c434 Product Specifications
Memory | 4 GB DDR4-2133 SDRAM (1 x 4 GB) |
1 TB HDD storage
AMD Dual-Core A4-9125 APU (2.3 GHz base frequency, up to 2.6 GHz burst frequency, 1 MB cache)
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Windows 11 22h2 inside , user
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07-16-2022 01:51 AM
hi
there is no windows 11 maybe because it is not compatible
and that has nothing to do with your problem?
Start by doing hardware tests
HP PCs - Testing for Hardware Failures | HP® Customer Support
it s this one ?
20-c434 Product Specifications
Memory | 4 GB DDR4-2133 SDRAM (1 x 4 GB) |
1 TB HDD storage
AMD Dual-Core A4-9125 APU (2.3 GHz base frequency, up to 2.6 GHz burst frequency, 1 MB cache)
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Windows 11 22h2 inside , user
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07-19-2022 12:05 AM
I know that it is not lagging due to not having windows 11, I guess I was more less asking on how to get it.
That is the computer I do have, yes.
I did run a test but it still says there is nothing.
I dont understand it. Even the lady who had it before had nothing really on it and I still have nothing on it because of it being so slow.
I'm trying to get a job from home, reason why I purchased this.
07-19-2022 12:05 AM
Device name DESKTOP-LO6L7HI
Processor AMD A4-9125 RADEON R3, 4 COMPUTE CORES 2C+2G 2.30 GHz
Installed RAM 4.00 GB (3.87 GB usable)
Device ID 0E3EA0C2-671B-43DB-9FFD-7D70026D6DE1
Product ID 00325-81738-69322-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
07-19-2022 03:08 AM
this computer is slow because it only has 4 gb of memory
a big and slow HDD
the processor, is not extra, and cannot be replaced
now hard to tell you to give it back..
It's an all-in-one computer, it's fragile, it's up to you
you should at least try to install more memory
Memory | 4 GB DDR4-2133 SDRAM (1 x 4 GB) |
- Single channel memory architecture
- One DDR4 SODIMM (260-pin) socket
- Supports the following:
- PC4-17000 (DDR4-2133)
- PC4-19200 (DDR4-2400)
- Supports 2 GB, 4 GB, and 8 GB DDR4 SODIMMs
- Supports up to 4 GB on 32-bit systems
note:
32-bit systems cannot address a full 4.0 GB of memory. - Supports up to 8 GB on 64-bit systems
HP 20-c400 All-in-One Desktop PC Series - Part Locator
I can only advise you to go see a professional, you risk breaking it
Has windows 10 been reinstalled?
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Windows 11 22h2 inside , user
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07-19-2022 03:18 AM
Yes about windows 10.
That is what the computer wants me to do is download more space.
I know how to follow steps, I just have issues with figuring out how or where to go and trusting websites. But I think the hpsmart app is walking me through a lot.
Thank you for your help
07-19-2022 03:44 AM
That is what the computer wants me to do is download more space.
what do you mean ?
What is the exact message you have and when?
you say there is nothing on it?
You have a 1TB HDD, so should have room
I'm talking about ram memory, it's different
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Windows 11 22h2 inside , user
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