• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-29-2019 11:31 AM

HP Recommended
Product: Example: Pavilion 3xv03ua#aba
Operating System: Microsoft Windows 10 (64-bit)

Hi all, this is my first time on the site.

On about October 3rd 2019 my 9 month old HP Pavilion was working great at the end of the work session a windows update notice came up. I clicked update and when the reboot was done i got the blue screen that a fatal error had happened that was as far as i could go. I tried a few times to get it working. I took the lap top to the local computer repair and he saved the files in it but all of my operating apps and things that were loaded on the computer were gone. He loaded a windows 10 to get me started. Told be to go to blue stacks to find the programs to reload onto lap top.  

If I had known this was going to happen i would not have taken it to him. How do I get all of the programs that HP had on it when I purchased the computer. Best Buy said they could not help me said i needed HP recovery media?

HP Pavilion 3XV03UA#ABA  

 

1 REPLY 1

‎12-29-2019 03:33 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

You may have two recovery options:

 

Cloud Recovery, (Link)

Order HP Recovery media, (Link)

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.