Laptop microphone is not working

[Teena71]

When entering to any meeting, my team members cant hear, what i am speaking. but when i connect the headset the issue got resolved. but previously without connecting with the headset my team can hear what i am speaking. but few weeks back this issue happened and don't know the reason. I need your help to resolve the issue at the earliest

[Nal_NR]

Hi @Teena71,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to your software or hardware?

Have you changed your OS recently?

Meanwhile, perform the steps below. 

If your microphone doesn't work, the sound is too low, or other microphone audio issues occur, troubleshoot until the issue is resolved.

Check the microphone hardware function

Make sure the microphone has power, is turned up, and correctly connected to the computer.

If the microphone operates on battery power, make sure the batteries are correctly seated and functional. If the microphone operates on external power, make sure all power connections are secure and the power cord is connected to a power source.

If the microphone has a volume control, make sure it is turned up half way.

Disconnect the microphone from the computer.

CAUTION:

Always follow the manufacturer's instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Other USB devices support the Windows Safely Remove Hardware feature.

Make sure the microphone connector is compatible with your computer.

USB connectors support microphones, headphones, and combined headsets with a microphone.

Jack connectors with four pins support microphones, headphones, and combined headsets with a microphone. Jack connectors with three pins are for microphones only.

NOTE:

Using an adapter for jacks not compatible with HP computers might affect audio quality. This does not mean that your computer has a problem.

Locate the correct computer port for your microphone.

NOTE:

Desktop computers: Use a port on the back of the computer (the ports attached directly to the motherboard).

Notebook computers: Use a port on the notebook itself (do not use a docking station).

USB ports work with 2.0 and 3.0 USB devices.

Digital jack ports display a headset with microphone icon , and support headsets, headphones, and microphones.

Older computers might have individual ports for a microphone and headphones . Identify the port using the icon next to it.

Analog jack ports on desktop computers are color coded. Common colors are pink (mic) for microphones, green (out) for headphones, and blue (in) for sound producing devices such as DVD players.

Connect the microphone to the correct port on the computer and then try to use it. For USB microphones, you can also try connecting the microphone to a different USB port on the computer.

Connect the microphone to another device, such as another computer, and then try to use it.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Teena71,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to your software or hardware?

Have you changed your OS recently?

Meanwhile, perform the steps below. 

If your microphone doesn't work, the sound is too low, or other microphone audio issues occur, troubleshoot until the issue is resolved.

Click here for the steps

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!