Laptop won't switch on

[Mr_Nos]

Good Day

I experienced loadshedding and my laptop battery died and when the lights came back on i tried switching t on but it doesn't come on. the AC white light blinks like 12 times then goes off and i tried powering it on without battery but then i see orange and white lights blinkinging constantly but doesn't come on. left it on the charger last night thinking it will switch on but nothing.

Please help:

Model: HP Probook 640 G1

[WAWood]

@Mr_Nos 

Hello;
Allow me to welcome you to the HP Community Forums!

I'm not popular here because, as a Systems Engineer, I went out of my way to provide information that was Technically correct, not Politically correct, and sometimes, that information was negative. This is one of those times.

I don't do this to offend; instead, I do this because you have a right to know the REAL situation, even if that is disheartening.

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck