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Swaymen
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Laptop won’t wake up from sleep or hibernation mode

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15-dy2088ca
Microsoft Windows 10 (64-bit)

Laptop will not wake up from sleep only way to resolve is restart. Everything is up to date (drivers, bios and windows). I cannot access the power management tab in device settings nor does change settings come up to access power management tab. 
I cannot access the advanced bios as go does not allow that anymore. And I cannot use command prompt to add in sleep/wake functions as that is disabled too. 
i have administrative access as it is my personal laptop. 

Any solutions? Thanks in advance 

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itsmyname
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@Swaymen -- within "Device Manager", check the "properties" for the keyboard, and enable "allow this device to wake the computer".

 

Or, while sleeping, does a quick "tap" of the ON/OFF button terminate the sleep?

 

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Swaymen
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That option is not in the properties of the keyboard. And the on/off button tap does not work. None of the keys on the keyboard and the trackpad does not work either 

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itsmyname
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@Swaymen --  that option is not in the properties of the keyboard.

 

For me, it is:

 

Capture.JPG

 

QED

 

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Swaymen
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I wish this was the case but that tab is non-existent on my laptop. That’s why I posted on here hoping someone knows the solution. 

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