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07-07-2023
11:22 AM
- last edited on
07-08-2023
08:59 AM
by
Ric_ob
My HP ENVY Photo 7855 printer (Serial No. [Personal Information Removed]) indicated I needed to download software from the HP site in order to scan a document. I couldn’t download the software at the HP site (123.hp.com/setup)--received Error Code: HPSM922841X. It said, “Contact HP Support to resolve this problem—[Personal Information Removed]” They said my printer was infected, but the warranty I had would allow them to refund my money. They would send someone to pick up my printer, and I can get another one from them or from someone of my choosing. Is this a scam?
07-07-2023 11:51 AM
Scam.
The word "setup" at the end of the URL is the hint that something is wrong.
People waiting to pounce and complicate your life.
The "Real Deal"
123.hp.com - Printer setup from the HP® Official site
Lots of words that mean: Beware!
====================================
Whomever you contacted was not HP Support.
There are thousands of scam sites on the Internet - they are sneaky, fancy, and so, so convincing.
If you let thieves into your computer, you might have bigger problems than a cancelled check.
HP Support does not post free-to-find phone numbers on the Internet,
HP Support does not transfer you to scammers and thieves,
HP Support does not threaten, promise, lie, beg, or cajole,
HP Support does not sneak into your computer,
HP Support does not track you,
HP Support does not sell any products to clear your computer of imaginary bugs.
HP Support requires that you submit your online in-Warranty Repair request to the proper channel for your region.
Beware of Fake "123" Sites
The "Real Deal"
123.hp.com - Printer setup from the HP® Official site
The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.
There are many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.
If you are asked for money to correct "issues" on your printer or computer OR if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information!
From HP: HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
Document includes links to USA and Canadian authorities to report the incident.
==================================================
Submit an in-Warranty Hardware request to HP Support
Contact HP Support – Printer Support
HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty:
Contact HP Support
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
---------------------------------------------------
Reminders - READ
Case submission to HP Support is available to those whose devices registered and are still in Warranty.
Some regions display phone / chat contact information only after the case is submitted online
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.
Do not be a victim.
Stay vigilant.
=== --- === --- === --- === --- ===
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People who own, use, and support HP devices.
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07-07-2023 12:08 PM
Software for your printer...
Printer Software depends on the Operating System / version.
Open Category Software and drivers for HP ENVY Photo 7855 All-in-One Printer
If necessary, change the OS and version to match that of the device for which you are seeking software.
The following instructions are relevant to supported versions of Windows.
=========================
Printer - Full Feature Software - Install
If you have not done so, consider
- HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.
If the full driver printer software is (already) installed but not working,
- Uninstall any printer software from Control Panel > icon view > Programs and Features
- Restart the computer and sign in.
Next,
- Check (for the Printer) in Devices and Printers > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.
Next,
- If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.
- Download and Save the Full Feature Software installation package or the Easy Start Software
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download <<<
HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories
Installation
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
- After the software is installed, Restart the computer and log in
Next,
Optional -- Supported for your printer
Next – HP Universal Scan Software - Model Dependent –
- HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
- Note: HPUS can be installed as standalone or installed after the full feature printer software.
- After the software is installed, Restart the computer and sign in
- HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens. New features have been added to the main menu to help with navigating the settings.
HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)
====================================
The installation of the full driver adds at least two shortcuts to the Desktop:
Printer Assistant
HP Scan
Example - Windows - Full Feature Software - Installed in Programs and Features
Programs_and_Features_Printer_Desktop_Icons_11
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP ENVY Photo 7855 All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"