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02-08-2019 09:47 AM
I have model # 23-q242 I don't use a lot I have had the problem with it turning off in the middle of being on line hp called themself fixing the problem after I had it a year and now again and the warranty is out I believe I have a lemon. I only use this computer maybe 3 times a year.
02-08-2019 02:21 PM - edited 02-08-2019 02:22 PM
Sorry, but I don't have very good news for you ...
1) Warranty repair -- since you have mentioned your warranty has expired, HP would charge you dearly for having your PC diagnosed and/or repaired. You might be able to do better if you can find a local PC repair shop.
2) Lemon -- while the advent of "lemon laws" was a popular thing LONG AGO (I'm old enough to remember them!), they are more folklore than actual fact. I had a year of Business Law, so I know something about product liability -- enough to know that consumers almost NEVER win, as they are offered measly settlements to keep the case from ever coming to court. The burden of claiming a product is inherently faulty (i.e., a "lemon") rests entirely on the consumer -- with a typical product liablilty case in the U.S. courts costs easily $40,000 (or more) to bring to trial. And even then, all the manufacturer has to do is offer some kind of product exchange -- and the case is over! So, you spend $40K and get $500 PC in return (maybe ...) -- NOT a profitiable venture!
I am a volunteer and I do not work for, nor represent, HP