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‎07-11-2021 05:32 PM

HP Recommended
Product: HP 635
Operating System: Microsoft Windows 8.1 (64-bit)

This happened overnight when I switched it off and then on in the morning my notepad refused to load past startup and when I try F1, F2, F5 or F10 it just loads forever and never finishes. Please help!! 

Category:
1 REPLY 1

‎07-12-2021 10:21 AM

HP Recommended

Given that your computer is running Windows 8.1, how old is the disk-drive inside of it?

The disk-drive could be in "imminent-failure" mode -- taking much longer for each read/write operation.

When you power-on your computer, is there an option to launch the HP Diagnostics?

If so, choose that option, and run the test(s) against the disk-drive.

 

Note that if you replace the disk-drive with a new one, you are entitled to upgrade to Windows 10, at no cost.

Ask, if you need more details.

 

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