cancel
Showing results for 
Search instead for 
Did you mean: 
Meswoody21
New member
1 0 0 0
Message 1 of 2
129
Flag Post

Locked computer

HP Recommended
HP pavilion

My HP printer did an update and now my computer is locked up and I can’t even use my password to get logged in. It says it’s offline but it isn’t. It’s perfectly hooked to my WiFi. HELP!!

Tags (1)
1 REPLY 1
TheOldMan
Level 15
Level 15
10,566 10,562 985 2,951
Message 2 of 2
Flag Post
HP Recommended

It seems that there is something not related to the printer.  First, disconnect the printer.  Then try a reboot on the computer.  If that does not help, disconnect the power from the PC, then hold the start button for 15 seconds.  Then reconnect the power and try another reboot.

Also need to know much more info on the PC.  Desktop or laptop?  Complete model number and the OS, if Windows - what version.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation