-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Locked out of Windows 10 and lost BIOS recovery key

Create an account on the HP Community to personalize your profile and ask a question
12-28-2023 09:31 PM
I noticed some suspicious files synchronising via OneDrive but had no warnings from my BitDefender scans. I decided to reboot my PC in the Diagnostics boot mode, not realising that my Windows PIN would not work when doing this. I am now unable to login to my Windows 10 desktop and when trying to run Windows recovery program to reset my OS it requires my bitlocker recovery key - I have TPM version 2.0 enabled - but while I have my BIOS user login and admin passwords, I have lost the recovery key.
I know wonder what is the best way to reset my desktop with a clean Windows 10 installation?
From the BIOS settings, Do I clear the TPM and/or the Secure Boot Keys? ...or do I just install a clean version of Windows 10 on top of this? I want to ensure that I can still access BIOS and TPM settings and such afterwards and am a little concerned that I may make some stupid / unrecoverable changes.
12-31-2023 10:01 AM
Hey @rcederberg,
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,