• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-03-2018 12:30 PM

HP Recommended
Product: Compaq Presario CQ5700F PC

I've been having problems with my computer being really slow and freezing up. I tried running my antivirus program. I even ran a bootscan. Nothing worked, so I decided to do a reset. I ran the recovery program. It froze at 34%. It stayed there overnight. The next day, I tapped the power button hoping it would unfreeze it. It did. The computer restarted itselfitself and went to the lock screen to sign in. It has not shown a lock screen since I've had it( I bought it a few years ago at Rent-A-Center). I've tried every combination of ID  and Password I can remember using, and I'm still locked out. Do you know of any way I can bypass it, or some secret ID and Password I can use to get back in. I don't have a recovery disc for it to run.

1 REPLY 1

‎11-03-2018 11:12 PM

HP Recommended

Something here may help. i have used the first 2- probably the first one is more user friendly.

https://www.lifewire.com/free-windows-password-recovery-tools-2626179

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.