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Locked

‎10-28-2024 03:00 PM

HP Recommended
Product: HP All-in-One - 22-df0022
Operating System: Microsoft Windows 10 (64-bit)

During setup of my new all-in-one pc had power blip. It now wants User Name and password. Tried creating a Microsoft account and using it, does not work. I need to log on not knowing a User or a password. Can someone help?

1 REPLY 1

‎10-28-2024 03:07 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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