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HP Recommended

I've tried to chat with HP Customer Support Chat about this but it took over an hour and still no answer so I've decided to post on the HP community instead. I'm looking for Operating System Recovery Images for my following products: HP Elitedesk 800 G1, Elitedesk 600 G3, and HP 17-by1053dx Laptop. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

No recovery image exists any longer for the 17-by1053dx notebook.

 

You'll have to clean install W10 or W11 using the Microsoft media creation tool for either operating system.

 

The only place I know of where you can order recovery media for the Elitedesk 800 G1 would be from this vendor at the link below.  Enter the product number of the PC to make sure you get the right recovery kit.

 

HP/Hewlett Packard and Compaq Recovery CDs brought to you by Computer Surgeons - Archives for end of...

 

For the 600 G3, you can use the HP cloud recovery client software to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the software:

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

You can download the software from the PC's support page at the link below:

 

HP ProDesk 600 G3 Microtower PC Software and Driver Details

View solution in original post

1 REPLY 1
HP Recommended

No recovery image exists any longer for the 17-by1053dx notebook.

 

You'll have to clean install W10 or W11 using the Microsoft media creation tool for either operating system.

 

The only place I know of where you can order recovery media for the Elitedesk 800 G1 would be from this vendor at the link below.  Enter the product number of the PC to make sure you get the right recovery kit.

 

HP/Hewlett Packard and Compaq Recovery CDs brought to you by Computer Surgeons - Archives for end of...

 

For the 600 G3, you can use the HP cloud recovery client software to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the software:

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

You can download the software from the PC's support page at the link below:

 

HP ProDesk 600 G3 Microtower PC Software and Driver Details

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