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‎02-12-2023 08:13 AM

HP Recommended
Product: HP 14-dq0000 Laptop PC (9WQ76AV)

My laptop updated the other day then when I tried to go on it last night it was still updating. I was able to go on it this morning and now I have lost all of my files in my file explore folder with all of my downloads.

 

Category:
1 REPLY 1

‎02-15-2023 12:16 PM

HP Recommended

Hi @Bethanie14,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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