Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Lost access to home screen and all files

HP Recommended
HP Pavilion All-in-One
Microsoft Windows 10 (64-bit)

I was kicked out of my main log in and had to re-login.  Once I did, it appears I have lost my custom settings and all my files appear to be gone.  It almost looks like I am in a guest account, but appear to still have admin right.  Any ideas on what happened and how to reestablish my profile and files? 

Level 16
Level 16
33,788 32,910 3,069 7,571
Message 2 of 2
Flag Post
HP Recommended


Unfortunately, this is not a new issue with Win10 Windows Updates.

Read this:

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation