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drbellas
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Message 1 of 2
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Flag Post

Lost access to home screen and all files

‎09-01-2020 01:40 PM

HP Recommended
Product: HP Pavilion All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I was kicked out of my main log in and had to re-login.  Once I did, it appears I have lost my custom settings and all my files appear to be gone.  It almost looks like I am in a guest account, but appear to still have admin right.  Any ideas on what happened and how to reestablish my profile and files? 

1 REPLY 1
WAWood
Level 16
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Message 2 of 2
Flag Post

‎09-02-2020 10:48 AM

HP Recommended

@drbellas 

Unfortunately, this is not a new issue with Win10 Windows Updates.

Read this: https://www.howtogeek.com/658194/windows-10s-new-update-is-deleting-peoples-files-again/

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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