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‎05-25-2023 08:37 PM

HP Recommended
Product: HP Desktop PC M01-F0000a (2W899AV)
Operating System: Microsoft Windows 11

EVERY TIME there is an update of Win 11 or HP, or Firefox, I loose my audio.  WHY.  can it be stopped without just disallowing updates?

Category:
4 REPLIES 4

‎05-25-2023 10:00 PM - edited ‎05-25-2023 11:22 PM

HP Recommended

Hi @sdftgyhujikol 

 

I can only suggest trying this W11 22H2 Realtek audio driver update.

 

I have no idea why audio would fail when updating other software.

 

 I have a Z390 MB (circa 2019) which started life using W10 and I have been sequentially updating this MB to the latest version of Windows. Never had audio problems when doing OS updates or software updates.

 

There is a BIOS update for your PC at this HP Site. The "Fixes" only show improved security. Don't know if this update would help. There is always a risk of corrupting the MB BIOS if the BIOS update fails.

 

Proceed with the BIOS update at your own risk.

 

 I would guess you have a MB hardware problem if the above suggestions don't help. Contact HP Support.

 

Regards

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‎05-26-2023 10:50 AM

HP Recommended

Pilot Error.  Volume on external speaker was at zero.

1 person found this reply helpful
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‎05-26-2023 10:54 AM

HP Recommended

Hi @sdftgyhujikol 

 

Got ya. Good to see you don't have a hardware problem.

 

I do stuff like this all the time.

 

Regards

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‎05-26-2023 06:03 PM

HP Recommended

Pilot Error!  Next time I will check the mechanical volume control on the external amplifier...........Get so used to computers and digital control that we forget there are analog controls also.

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