cancel
Showing results for 
Search instead for 
Did you mean: 
westonnwinter Honor Student
Honor Student
2 1 0 0
Message 1 of 2
85
Flag Post
HP Recommended

Lost video after Windows 10 update

Pavillion p7-1297
Microsoft Windows 10 (64-bit)

I installed Windows 10 on my pc running Windows 7 Professional and  now there is no video at all. This pc has a Radeon  HD7660D video card which I have learned is not compatible. What Radeon video card would you recommend I purchase to bring my display back to life?

I appreciate any and all suggestions.

1 REPLY 1
HP Support Agent
HP Support Agent
8,640 8,483 323 389
Message 2 of 2
31
Flag Post
HP Recommended

Lost video after Windows 10 update

@westonnwinter
Thank you for posting on HP Support Community.

 

After reading your post, I did go through the Product specifications of your product and found that you have AMD A-Series Processors installed on the PC. 
Here is the list of AMD processor.Note: Integrated video is not available if a graphics card is installed.

And, also you can check the AMD website for more information on latest video cards: https://www.amd.com/en/products/desktops

 

NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation