09-11-2019 08:36 PM
I installed Windows 10 on my pc running Windows 7 Professional and now there is no video at all. This pc has a Radeon HD7660D video card which I have learned is not compatible. What Radeon video card would you recommend I purchase to bring my display back to life?
I appreciate any and all suggestions.
09-15-2019 03:51 PM - edited 09-15-2019 03:52 PM
Thank you for posting on HP Support Community.
After reading your post, I did go through the Product specifications of your product and found that you have AMD A-Series Processors installed on the PC.
Here is the list of AMD processor.Note: Integrated video is not available if a graphics card is installed.
And, also you can check the AMD website for more information on latest video cards: https://www.amd.com/en/products/desktops
NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hope this helps! Keep me posted for further assistance.
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