• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Desktop PC M01-F1000a (2W898AV)

Hello - I have 2.5 year old HP desktop that is blue or black screening and rebooting itself at least once an hour and sometimes more.  It is running Windows 11 24H2.  It belongs to an elderly lady I am helping repair this for.  I don't know all the history of this device and am stumped.  I believe the issue has been happening for 4-8 weeks and may be related to the device updating to 24H2 by the owner.  

 

Numerous hardware scans have come back with no issues.  I fixed several small errors in the event logs and still did not have the problem go away.  I popped a spare hard drive in there and installed a fresh Win 11 from USB.  It is still having the issue.  If I use a USB live boot and boot to Linux, I have had the machine for at least 2-3 hours with no issue. This leads me to believe there are driver issues with what Windows 11 is trying to do.  

 

I posted some memory dump files to a Windows site and the only lead is AMD drivers but I tried to bring these to the most current and am still having issues.  https://answers.microsoft.com/en-us/windows/forum/windows_11-performance/bsod-unplanned-reboots-by-p... 

 

Does anyone have a suggestion on this?  

 

 

trhaverstock_0-1740320199087.png

trhaverstock_0-1740338836999.png

 

 

 

1 REPLY 1
HP Recommended

Fixed the issue - had to update BIOS.  It would not take via Win 11 so I had to make a Win 10 hard drive and apply it from there then swtich back to my Win 11 disk.  What a horrible experience.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.