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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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02-23-2025 07:23 AM - edited 02-23-2025 12:27 PM
Hello - I have 2.5 year old HP desktop that is blue or black screening and rebooting itself at least once an hour and sometimes more. It is running Windows 11 24H2. It belongs to an elderly lady I am helping repair this for. I don't know all the history of this device and am stumped. I believe the issue has been happening for 4-8 weeks and may be related to the device updating to 24H2 by the owner.
Numerous hardware scans have come back with no issues. I fixed several small errors in the event logs and still did not have the problem go away. I popped a spare hard drive in there and installed a fresh Win 11 from USB. It is still having the issue. If I use a USB live boot and boot to Linux, I have had the machine for at least 2-3 hours with no issue. This leads me to believe there are driver issues with what Windows 11 is trying to do.
I posted some memory dump files to a Windows site and the only lead is AMD drivers but I tried to bring these to the most current and am still having issues. https://answers.microsoft.com/en-us/windows/forum/windows_11-performance/bsod-unplanned-reboots-by-p...
Does anyone have a suggestion on this?