Solved: Malware issue - HP Support Community

Marcireinvented · ‎08-11-2022

Pop up appeared access blocked. Due to security reasons called support they said I was a victim of malware I don't have the $45 to subscribe to their help program and I am in the. Middle of my masters degree final exam I need. Help what can I do I don't have the money everything is backed up do I factory reset I don't know what to do please help me

Prométhée · ‎08-12-2022

hi

"Pop up appeared access blocked. Due to security reasons called support they said I was a victim of malware I don't have the $45 to subscribe to their help program and I am in the "

If you have contacted the number that is offered in a block of this type, then you absolutely must not be fooled
it's generally done for, it's a scam, and you risk losing a lot more
If everything is backed up, then reinstall following one of the options offered, if compatible use cloud recovery

Software recovery options (Windows 11 and Windows 10)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

Prométhée · ‎08-12-2022

hi

"Pop up appeared access blocked. Due to security reasons called support they said I was a victim of malware I don't have the $45 to subscribe to their help program and I am in the "

If you have contacted the number that is offered in a block of this type, then you absolutely must not be fooled
it's generally done for, it's a scam, and you risk losing a lot more
If everything is backed up, then reinstall following one of the options offered, if compatible use cloud recovery

Software recovery options (Windows 11 and Windows 10)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

RW324 · ‎08-12-2022

Thank you! By including the link "Software Recovery Options (Windows 10), you also solved my problem, "Widows 10 quit starting on ou..." posted by me, RW324, 8-11-22!! I first tried the Startup Repair Function, which ran okay but did not fix it. Next I selected "Restore from a System Restore Point." This fixed the problem. Then I went to Settings for Windows updates and found one dated 8-11-22 that is awaiting restart. I set the restart time foe 2:00 am 8-13, so hopefully it will successfully restart this time. I hope this helps others with similar issues as this.

Prométhée · ‎08-13-2022

hi

You're welcome
Glad to hear that this fixed the issue, and saved you pennies.
Thank you for validating the answer precisely so that it helps other users in the same case

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Malware issue

Create an account on the HP Community to personalize your profile and ask a question