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JoseAndres10
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Solved!

Memory card died

HP Recommended
HP 880-551na
Microsoft Windows 10 (64-bit)

Hello,

I use my PC for video editing only, I have it for just over a year and last week started to get weird patterns in the screen when rendering videos, restarted, freeze, or bluescreen, after cool down it would work again or just even after restarting but yesterday it just died and now it will not even start, sometimes it does and take me to auto repair, etc, tried restoring windows and other things but it will not get to windows it just goes to black after that or it will rarely start after 10 tries and after 5min of just being on or when clicking in any program that needs some performance it just goes to blue suddenly, even using the tools to troubleshoot issues, etc which are super useless as I can see, cos they are supposed to prevent or tell you in advance and they did not, been running there last week a few times and said my pc was all good. Gforce said to contact hp, but my warranty expired, but Gforce has 3 years warranty, how do you fix or claim for this? 

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Prométhée
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HP Recommended

You have to check without the graphics card
being careful, and following what is mentioned here

 Customer Self Repair

remove the graphics card, then connect the screen to the port on the motherboard:

Tampa2 back I/O panel

  •  2 DisplayPort
  • 3  HDMI out

 

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Prométhée
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Message 2 of 6
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HP Recommended

Hello
from what you indicate, difficult to conclude what he has
For the card, graphics it is part of the computer, the HP warranty applies, and not Nvidia
If you can, do the hardware tests and report the result here:

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

OMEN by HP 880-551na Desktop PC Product Specifications

a beautiful machine it would be a shame not to be able to fix that!

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JoseAndres10
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Hello,

I have just run the test and it says all pass but the system board says not available,

That does mean the motherboard is the broken part? 

I run the system board alone and says PCI read not available, memory passed, onboard video, not av, and audio and USB pass

 

Thank you

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Prométhée
Level 16
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Message 4 of 6
Flag Post
HP Recommended

You have to check without the graphics card
being careful, and following what is mentioned here

 Customer Self Repair

remove the graphics card, then connect the screen to the port on the motherboard:

Tampa2 back I/O panel

  •  2 DisplayPort
  • 3  HDMI out

 

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button



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JoseAndres10
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Thank you so much, the pc now starts normally, so it's the Gforce card then, my 1-year warranty expired a few months ago, but Gforce cards have 3 years, is that right? or they only have one year as it is sold by HP.

How do I proceed to get a replacement?

Thank you so much for your help, tried everything from the virtual chat, bios, test, etc and nothing worked.

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Prométhée
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HP Recommended

As i said, the card is part of the computer, it is an OEM set
The warranty is therefore for HP, if the warranty is hp has expired, this will not be possible.

Try to replace the card to check though.
If not better, I invite you to close this thread, by marking my solution
Open another if necessary for a possible replacement of this card

 

 

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