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Memory loss after reboot

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HP Envy

I have an Envy desk top. I have had this computer for over 3 years. computer has sometimes turned itself off. When restarting in the past, I have had no issues.....But now, If I reboot my system at any time, I lose memory. Such as as saved passwords. My computer is no longer recognized by my banking institutes and such when revisit these sites.... I recently entered information into the current Turbotax software. If I save and shut down the program, i am able to reopen the program with all information I entered....BUT.... If i reboot my system and then reopen the Turbotax program, I am back at the beginning and all entered data is gone!!!! What is happening here?

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Welcome to the forum.

I am not a HP employee.


You seem to have a couple of different issues. This is a tough one to solve because you have so many strange things  happening.


A PC that randomly shuts down could have thermal issues, a hardware problem, or system file/driver corruption, or malware. The power supply could be in trouble.


Internet site problems may be a different issue or related to the same cause.


Program options such as saving files could be something else.


When is the last time you cleaned PC internals using compressed air? Excessive dust buildup can cause weird stuff.


I would check hardware by running HP Diagnostics.


Start the PC.

Tap "ESC".

Select "F2".

Run System tests.


Then run a Check Disk to verify system files (Link).


I would think you have some type of hardware issue (HDD or RAM) or even malware. The problem could be anything.


Have you tried backing up data? Then reinstall the operating system.



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