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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Microsfot login pin
Create an account on the HP Community to personalize your profile and ask a question
04-23-2021 09:39 AM
I bought a new computer with Windows 10 and everything has worked fine until today and I can not get to my desktop . At the Microsoft sign in it asks you for your pin, but it does not recognize my pin. I get this message, Your credentials could not be verified. Something is wrong and your pin isn't available (Status 0X0c000006d ,substatus: 0x0) Click to set up your pin.
I did that and I got the code in my email. I put in the code and then I get this message.
Something went wrong, we were not able to set up your pin.You can try again, or skip this step and set it up later.
I click on retry but I keep getting the same message. I can not get pass this pin login screen to get to the desktop. How do I fix this Problem.
04-23-2021 10:01 AM
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What to do?
We can help only to the extent of providing basic information.
Following is a compilation of "try / consider" suggestions.
"First stop" suggestion
Scroll down and see section Microsoft Account Login
Password Help in the Community
Community members are prohibited providing any information that can / will breach the computer's security.
Both the "Power On" BIOS password and Windows logon passwords are affected by the restrictions.
NOTE: Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).
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Community Policy / Rules
According to the Community's Rules of Participation
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Open website HP World-Wide Support
Select your region and follow the prompts
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Available Options
For other than the Power-On BIOS password,
Start Here and work your way down the list of suggestions.
Finding your Product Name, Product Number, or Serial Number
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Microsoft Account Login
If you are using a Microsoft Account to log into the computer,
You might be able to get help from Microsoft.
Reminder: You can reset your Microsoft password using a different computer
Microsoft Account – Password Reset
When you can't sign in to your Microsoft account
Ask the Community: Microsoft Community
September 2020
Microsoft Community - Incorrect Password after Windows 10 update – Page 2
Workaround / Solution – Remove trailing space from username
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What else?
A licensed Microsoft Technician can likely provide you access to the computer.
Be prepared to show proof of ownership.
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What else?
Windows PIN Login issues?
Resolve login issues with your login PIN through Windows / Microsoft.
Reset your PIN when you’re signed out on Windows 10
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Fingerprint Sensor / Forced Reset
If the fingerprint sensor suddenly stops working on your computer
OR
If the computer is not issuing errors but still won’t let you log in,
Consider trying a Forced Reset (power reset).
Reminders
A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk.
Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
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HP Options - Change / Reset Password - Windows
NOTE:
The last option in the document (Reset) can be used if other solutions fail.
Read the section carefully - you will need to have previously (already) created backups of your personal data to recover your personal files and folders.
HP PCs - Change or Reset the Computer Password (Windows 10)
OR
HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
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Chromebook - Google Account Login
If you are using a Chromebook / Google Account,
You might be able to get help from Google.
Read the document and then check in “Get more help”
Fix sign-in problems - Chromebook Help - Google Support
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Resetting Your Google Account Password - Chromebook and Chromebox
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