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dwstark
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Microsoft.NET Framework

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HP ALL IN ONE
Microsoft Windows 8.1 (64-bit)

How do I get rid of this annoying or resolve this continuing  Microsoft.NET Framework error

 

 

System.Xml.XmlException: Invalid XML document, The document does not have a root element..
at System.Xml.XmlDocument.Save(String filename)
at HPSSFUpdater.UpgradeUpdater.IsUpdateNeeded()
at HPSSFUpdater.View.MainWindow._bgWorker_DoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

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Dragon-Fur
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@dwstark 

 

Looks like a Support Solutions Framework error.

 

Uninstall the HP Support Assistant and its companion software HP Support Solutions Software

 

  1. FIRST uninstall the HP Support Assistant

 

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.  Framework will (re)install if / when the HPSA is installed.

 

NOTE:  If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

 

 

  1. Restart the computer and log in

NEXT:

  1. Uninstall HP Support Solutions Framework software from Programs and Features

 

NOTE:  HP Support Solutions Framework is a subset of HPSA.  For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

 

  1. Restart the computer and log in.

 

Installation – HP Support Assistant

 

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Download

HP Support Assistant

 

  • After download: If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
  • After the software is installed:  Restart the computer and log in

  

Optional - After the software is installed, PIN the program to your Windows Start Screen

 

NOTEPin-to-Start might be supported in Windows 8.x (cannot check or verify it for you)...

 

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start

 

 

 

Help and Troubleshooting for HPSA

 

READ:  Get help and Learn about the HPSA software

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 

 

 

Thank you for participating in the HP Community Forum.

 

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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dwstark
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Thanks for your quick response.  I am looking forward to trying it later this weekend when things slow down a bit.

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dwstark
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I do not have the "HP install assistance" in my control panel.  I do have a "HP Support Solution Framework".

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Dragon-Fur
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@dwstark 

 

If the HPSA software does not exist, you do not have to uninstall the HP Support Assistant.

 

The rest of the answer remains the same.

 

If this does not resolve the issue, start a new thread of your own, provide the details (your computer, your Operating system and version), ask the question, and explain what you have already tried to fix the issue.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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