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Microsoft Office disappeared when upgrading to Windows 10 from Windows 7

HP Recommended
HP Omni200
Microsoft Windows 10 (64-bit)

I have a HP all-in-one desktop PC Omni 200 which was preloaded with Windows-7 Home Basic which had Microsoft Office Home edition. The details of the unit are given below:

Model #: 200-5330in
Product #: BW514AA#ACJ, Serial #: [Personal Information Removed], Software Build #: 11AP1ARW603#SACJ#DACJ
Service ID #: [Personal Information Removed]
Core i3 CPU, 550@3.20 GHz, 64 BIT OS

Since Windows-7 was being discontinued, I availed of the free upgrade to Windows 10. Unfortunately in the process, my copy of Microsoft Office was lost.

The product key is [Personal Information Removed] .

Can you help me get my copy of Microsoft Office back?

I have the original restore discs (3 discs) that I made when the computer was purchased. Will it help?


L R Chandru

Level 16
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HP Recommended



Office is a Microsoft product.


Our community cannot retrieve, download, rescue, or find your Office software.


The better news:


If Microsoft still has your version of Office available, you can obtain Office from Microsoft and activate it (if necessary) with your license key.


Microsoft Office - Product and License Information 


Three ways to “get” Office Software:

  • Purchase Microsoft Office when you purchase your computer (look for your license key with your purchase paperwork),
  • Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).  If you have trouble with this exact type of “installed” Office, contact HP Support for recovery options.
  • Purchase Office separately from Microsoft or other merchant.



What if:  “I found Office already installed on the computer.”


Except as noted, any “pre-installed” Office software is a “Trial” version.

Trial software cannot be activated nor can it be “recovered”.


Regardless, Microsoft Office software belongs to - and is under the control of - Microsoft.



Microsoft - Activate Office


Installation and License Key Options


With Key - Install Office on your PC or Mac

Calls / links to:

Where to enter your Office product key

 Where to enter your Office product key

          To see help options:  Scroll down to the middle of the page and select product

          Need more help?  Scroll down to find out how to contact Microsoft.


Purchase Options

Microsoft Office Products - Choose your Office


Things that are Office Software Repair


Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus


Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC


"What if" Information


Life is possible without Office

5 free open source alternatives to Microsoft Office



Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .




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