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HP Recommended

Dear HP Support Team,

I am writing to request assistance in obtaining the necessary drivers for my laptop, HP Notebook - 15-ac033tx. I visited the official HP support page for this model, but I was met with a message stating, “There is no software or drivers available for your product.” (Screenshot attached for your reference.)

Screenshot_1.png

 

Could you please provide a link to the drivers, or advise how I can obtain them?

Thank you for your support.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

HP has retired support for the model series since it is a consumer class notebook that has reached 10 years of age.

 

Fortunately, the HP business class notebooks have a longer support period and the 250 G4 is the business equivalent model of yours and you can use the drivers from this model on yours.

 

HP 250 G4 Notebook PC Software and Driver Downloads | HP® Support

 

However if there is a reason you need to update the BIOS, you can only go to the F.29 version I posted below because that is where the BIOS updates for the 15-ac models ended, and only the 250 G4's got later updates.

 

BIOS-System Firmware
Version:  F.29 Rev.A
Operating systems:  Windows 10 (64-bit)
Release date:  Jun 21, 2019
File name:  sp96831.exe

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

HP has retired support for the model series since it is a consumer class notebook that has reached 10 years of age.

 

Fortunately, the HP business class notebooks have a longer support period and the 250 G4 is the business equivalent model of yours and you can use the drivers from this model on yours.

 

HP 250 G4 Notebook PC Software and Driver Downloads | HP® Support

 

However if there is a reason you need to update the BIOS, you can only go to the F.29 version I posted below because that is where the BIOS updates for the 15-ac models ended, and only the 250 G4's got later updates.

 

BIOS-System Firmware
Version:  F.29 Rev.A
Operating systems:  Windows 10 (64-bit)
Release date:  Jun 21, 2019
File name:  sp96831.exe
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.