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Papagator62
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Message 1 of 2
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Missing factory installed program after clean install of 8.1

HP Recommended
Envy Phoenix 800-030qe
Microsoft Windows 8.1 (64-bit)

Microsoft re-installed my os  and now i dont have some of the programs that came with my pc. How can i obtain those programs and download them back on to my pc. I have an hp desktop Envy Phoenix 800-030qe that came with Windows 8 and was upgraded to 8.1.  The missing program is Adobe Photoshop.

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WAWood
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Message 2 of 2
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HP Recommended

@Papagator62 

Sorry for the bad news, but in all reality, you probably can't -- for the following reasons.

 

First, while HP does supply something known as HP Recovery Media to do factory resets on PCs, that media only contains the original OS, HP drivers, and HP utilities.  It does not contain the third-party apps that HP supplies with its PCs.

 

Second, the apps that come on the PC are special versions that HP made arrangements with the app suppliers to provide.  Those versions are not available for purchase, and any app license that HP provided will not work with other versions of that app.

 

Third, you can try contacting HP Customer Support to see if they can do anything for you, but I doubt that will be the case.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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