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‎04-13-2020 10:57 AM

HP Recommended
Product: Model 19-2114 All-in-One
Operating System: Microsoft Windows 7 (32-bit)

PC power up and runs check.

Boot-up stops with blue screen indicating HDD failure.

After running HDD diagnostic, got the response below:

 

HDD fails (Failure ID: GGFTJF-7G2A38-PXP97F-60BK03

Product ID: G4B07AA#ABA

 

I just want to know if this is a somewhat recoverable failure, although I am pretty sure that the HDD is FUBAR at this time.

 

Thanks!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2020 11:05 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced and the operating system reinstalled.

 

If you can still get into Windows, back up any files you need to save onto a portable hard drive.

 

The replace the drive.

 

Below is the link to the service guide for your PC, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04716104

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1 REPLY 1

‎04-13-2020 11:05 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced and the operating system reinstalled.

 

If you can still get into Windows, back up any files you need to save onto a portable hard drive.

 

The replace the drive.

 

Below is the link to the service guide for your PC, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04716104

Was this reply helpful? Yes No
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